Delivery truck drivers and driver/sales workers typically enter their occupations with a high school diploma or equivalent. However, some opportunities exist for those without a high school diploma. Workers undergo 1 month or less of on-the-job training. They must have a driver’s license from the state in which they work and have a clean driving record.
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Delivery truck drivers and driver/sales workers typically enter the occupation with a high school diploma or equivalent.
Companies train new delivery truck drivers and driver/sales workers on the job. This may include training from a driver-mentor who rides along with a new employee to make sure that a new driver is able to operate a truck safely on crowded streets.
New drivers also get training to learn company policies about package dropoffs and returns, taking payment, and what to do with damaged goods.
Driver/sales workers must learn detailed information about the products they offer. Their company also may teach them proper sales techniques, such as how to approach new customers.
Licenses, Certifications, and Registrations
All delivery drivers need a driver’s license.
Some delivery drivers begin as package loaders at warehouse facilities, especially if the driver works for a large company. For more information, see the profile on hand laborers and material movers.
Customer-service skills. When completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business.
Hand–eye coordination. Drivers need to observe their surroundings at all times while operating a vehicle.
Math skills. Because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately.
Patience. When driving through heavy traffic congestion, delivery drivers must remain calm and composed.
Sales skills. Driver/sales workers are expected to persuade customers to purchase new or different products.
Visual ability. To have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test.
The median annual wage for driver/sales workers was $25,860 in May 2019. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $18,060, and the highest 10 percent earned more than $48,970.
The median annual wage for light truck drivers was $34,730 in May 2019. The lowest 10 percent earned less than $21,060, and the highest 10 percent earned more than $65,400.
In May 2019, the median annual wages for driver/sales workers in the top industries in which they worked were as follows:
|Restaurants and other eating places||22,100|
In May 2019, the median annual wages for light truck drivers in the top industries in which they worked were as follows:
|Couriers and messengers||$49,220|
Some drivers/sales workers, such as pizza delivery workers, receive tips in addition to hourly wages. Sales workers can also receive commissions from the products they sell.
Most drivers work full time, and many work additional hours. Those who have regular routes sometimes must begin work very early in the morning or work late at night. For example, a driver who delivers bread to a deli every day must arrive before the deli opens. Drivers often work weekends and holidays.
What Delivery Truck Drivers Do
Delivery truck drivers and driver/sales workers pick up, transport, and drop off packages and small shipments within a local region or urban area. They drive trucks having a total weight of 26,000 pounds or less for vehicle, passengers, and cargo. Delivery truck drivers usually transport merchandise from a distribution center to businesses and households.
Delivery truck drivers and driver/sales workers typically do the following:
- Load and unload their cargo
- Communicate with customers to determine pickup and delivery needs
- Report any incidents they encounter on the road to a dispatcher
- Follow all applicable traffic laws
- Report serious mechanical problems to the appropriate personnel
- Keep their truck and associated equipment clean and in good working order
- Accept payments for the shipment
- Handle paperwork, such as receipts or delivery confirmation notices
Most drivers generally receive instructions to go to a delivery location at a particular time, and it is up to them to determine the best route. Other drivers have a regular daily or weekly delivery schedule. All drivers must understand an area’s street grid and know which roads allow trucks and which do not.
The following examples are types of delivery truck drivers and driver/sales workers:
Driver/sales workers are delivery drivers who also have sales responsibilities. They recommend new products to businesses and solicit new customers. These drivers may have a regular delivery route and be responsible for adding new clients located along their route. For example, they may make regular deliveries to a hardware store and encourage the store’s manager to offer a new product.
Some driver/sales workers use their own vehicles to deliver goods to customers, such as takeout food, and accept payment for those goods. Freelance or independent driver/sales workers may use smartphone apps to find specific delivery jobs.
Light truck drivers, often called pickup and delivery or P&D drivers, are the most common type of delivery driver. They drive small trucks or vans from distribution centers to delivery locations. Drivers make deliveries based on a set schedule. Some drivers stop at the distribution center once only, in the morning, and make many stops throughout the day. Others make multiple trips between the distribution center and delivery locations. Some drivers make deliveries from a retail location to customers.